Measuring Emotional Intelligence in Recruitment

Written By Neha Ahmed

The relationship between intelligence quotient (IQ) and cognitive abilities is something we all are aware of. And this is one reason why employers are always scrambling to find creative problem solvers. But is IQ overshadowing another important and often overlooked trait? That’s right. Hiring professionals rarely evaluate job seekers’ emotional intelligence in recruitment.

A workplace is typically a melting pot of different personalities, strengths and emotions. The key lies in getting along and supporting each other even when the clouds are gray.

What is emotional intelligence?


According to Psychology Today,

“Emotional intelligence – also known as EQ – refers to the ability to identify and manage one’s own emotions, as well as the emotions of others.”

 

While the term was first coined in 1990 by researchers John Mayer and Peter Salovey, it was later popularized by psychologist Daniel Goleman. People with a high degree of emotional intelligence are able to recognize their emotions as well as of others, and also understand how emotions can affect other people.

Why emotional intelligence is important in the workplace

What sets almost 90 percent of high performers apart from their peers with similar technical skills and knowledge? That’s right. Emotional intelligence.

About two decades ago, Goleman called attention to the importance of emotional intelligence in leadership, maintaining that the most effective leaders are similar in one aspect; all of them have a high degree of emotional intelligence. Over the years, emotional intelligence has become the sine qua non of successful leadership and an indispensable trait for employees. A study by EQ provider TalentSmart assessed emotional intelligence alongside other workplace skills and found that emotional intelligence accounts for 58% of success in all types of jobs and is the strongest predictor of performance.  

Hiring managers are also likely to make better decisions if they look for people who are highly emotional intelligent. In fact, in a survey by CareerBuilder, 71% of employees stated they valued emotional intelligence in an employee over IQ. Why? Because workers with high EQ are more likely to handle conflict effectively, stay calm under pressure adjust to change and be flexible, and deal with colleagues empathetically. Truth be told, a person’s on-paper qualifications and academic prowess goes down the drain if they lack certain emotional qualities. As the workplace evolves and we make room for new technologies and innovations, these qualities become increasingly important to succeed.

emotional intelligence in recruitment

How understanding EQ can help you identify and recruit better candidates

Traditional recruitment has focused on assessing applicants on the basis of their qualifications, experience and skills. While all these along with creativity, critical thinking, cognitive flexibility and other skills are crucial to assess candidates, hiring managers must now also be attuned to evaluate candidates’ emotional intelligence.

Emotional intelligence can be a useful touchstone against which candidates can be assessed for specific job roles that require soft skills. By measuring emotional intelligence in recruitment, hiring professionals can be better enabled to find the perfect fit that CVs and documents alone cannot provide.

The U.S. Department of Labor estimates that the average cost of a bad hiring decision can equal 30% of an individual's first-year potential earnings. So, whether you're a large enterprise or a small business, hiring the wrong person can have drastic repercussions.

Many companies are relinquishing the traditional hiring methods to avoid this. Tech giants like Google are relying more on emotional intelligence instead of evaluating candidates solely on the school they went or the grades they received.

emotional intelligence in recruitment

When PepsiCo – an American multinational food, snack and beverage corporation – focused on selecting executives with strong emotional intelligence, it saw a 10% increase in productivity, an 87% decrease in executive turnover, $3.75m added economic value and over 1000% return on investment.

pepsico emotional intelligence

Similarly, FedEx, an American multinational delivery services company, integrated EI assessment and development into a six-month program for new managers, the result of which was incredible. 72 percent of participants dramatically improved decision-making, 60 percent improved quality of life and 58 percent showed considerable improvement in influencing skills.

However, this doesn’t mean you should disregard a candidate with a high IQ. A ‘book smart’ person may also have a high emotional intelligence score — a great degree of self-awareness and the motivation to polish up themselves.

Using gamified assessments to measure emotional intelligence in hiring

Gamified assessments that measure emotional intelligence serve as a perfect kind of talent assessment as they not only assess candidates on their cognitive abilities but also empathy, self-awareness, impulsivity and influence. Candidate interactions and manipulation of game mechanics mirror their thinking patterns and offer deeper insights than traditional assessments.

By getting research-backed insights into social abilities that are directly linked with the job performance, employability and leadership qualities of applicants, recruiters can manage to hire the cream of the crop.

LOOKING TO ASSESS CANDIDATES ON EMOTIONAL INTELLIGENCE?

Get in touch with us to discuss your hiring objectives or play the free demo of our new recruitment game.

Stay Connected

Get more news or tips about HR technology, specifically gamified recruitment
by subscribing to our bi-weekly newsletter.


There’s more to read

  • Millennial Recruitment: Use of Gamified Assessments [Infographic]

    Written By The Talent Games Marketing Team

    November 12, 2019

  • 11 Dumbest Mistakes Candidates Make During Online Assessments

    Written By The Talent Games Marketing Team

    March 6, 2020

  • Recruiting during the Pandemic: How to Engage Passive Candidates

    Written By Neha Ahmed

    November 23, 2020

  • ROI of Gamified Assessments For Recruiters [Infographic]

    Written By The Talent Games Marketing Team

    March 29, 2020

  • Why Gender Diversity in the Workplace Is Important

    Written By Neha Ahmed

    October 29, 2020

  • INFOGRAPHIC: Source, Track, Hire from Home During COVID-19 Crisis

    Written By The Talent Games Marketing Team

    June 30, 2020

  • News: The Talent Games featured in the Singapore HR Tech Market Map...

    Written By The Talent Games Marketing Team

    April 2, 2020

  • 2020 Year-In-Review – Our Milestones & Accomplishments

    Written By Daniyal Wali

    February 17, 2021

  • Contactless Hiring: The New Normal in Talent Acquisition

    Written By Neha Ahmed

    August 31, 2020

  • How to Leverage a Full Spectrum of Talent Assessments

    Written By Daniyal Wali

    August 13, 2020

  • Candidate Experience: Everything You Need To Know

    Written By Neha Ahmed

    June 6, 2020

  • How to Use AI for Bulk Recruitment

    Written By Daniyal Wali

    October 1, 2020

  • Building Your Millennial Employer Brand with Gamified Assessments

    Written By The Talent Games Marketing Team

    November 28, 2019

  • How Recruitment Technology Can Keep Your Unconscious Biases Aside

    Written By The Talent Games Marketing Team

    August 7, 2020

  • Gamification in Recruiting: Everything You Need to Know

    Written By Daniyal Wali

    April 11, 2020

  • The Talent Games to Host a Workshop at the Largest Independent TA...

    Written By The Talent Games Marketing Team

    September 22, 2020

  • How Companies Are Nailing Social Media For Recruiting Millennial Talent

    Written By Daniyal Wali

    February 21, 2020

  • Campus Recruiting with Online Gamified Talent Assessments

    Written By admin

    April 4, 2020

  • Digital Assessment Tools: The Special Sauce for Hiring Millennials

    Written By Neha Ahmed

    April 18, 2020

  • Forbes Article: What To Look For In A Gamified Recruitment Platform

    Written By The Talent Games Marketing Team

    July 3, 2020

  • LEADERSHIP INTERVIEW: HR Digital Today Features The Talent Games

    Written By The Talent Games Marketing Team

    December 13, 2019

  • Diversity Hiring: How to Build Your Company’s Diverse Talent Pipeline

    Written By Daniyal Wali

    July 11, 2020

  • Ultimate Candidate Experience Checklist For Recruiters

    Written By The Talent Games Marketing Team

    October 26, 2020

  • How to Make Better Talent Decisions with AI-Driven Predictive Analytics

    Written By Neha Ahmed

    September 9, 2020

  • Tech Tiptoes into HR – The Rise of HR Tech

    Written By Neha Ahmed

    February 27, 2020

  • Top HR Trends That Will Rule 2021 And Beyond

    Written By Neha Ahmed

    January 28, 2021

  • Use of AI to Eliminate Bias from the Recruitment Process

    Written By admin

    November 26, 2019

  • INFOGRAPHIC: Unconscious Bias in Recruitment

    Written By The Talent Games Marketing Team

    April 24, 2020

  • Socially Distanced, Virtually Engaged: Recruitment in the Age of COVID-19

    Written By Neha Ahmed

    May 8, 2020

  • Does ‘Culture Fit’ Perpetuate Bias in Hiring?

    Written By Daniyal Wali

    November 11, 2020

  • How to Use Gamified Assessments as a Candidate Screening Tool

    Written By admin

    November 27, 2019

  • HIRING CANDIDATES USING HR TECHNOLOGY INCREASES ROI – SURVEY REPORT 2019

    Written By admin

    November 25, 2019

  • Press Release: The Talent Games Winning The “Best Candidate Experience” Award

    Written By The Talent Games Marketing Team

    July 27, 2020

  • Forbes Article: Boosting Your Employer Brand To Fuel Talent Acquisition

    Written By The Talent Games Marketing Team

    February 24, 2021

  • How To Prevent Cheating In Online Assessments

    Written By Neha Ahmed

    July 24, 2020

  • Data-Driven Talent Acquisition

    Written By Neha Ahmed

    June 22, 2020

  • Digitizing the Recruitment Process amid COVID-19 Outbreak

    Written By Neha Ahmed

    March 18, 2020

  • 10 Ways Recruitment Games Can Improve Your Candidate Experience

    Written By Daniyal Wali

    November 29, 2019

  • C-Factor Gamified Assessment Platform

    Written By Daniyal Wali

    June 12, 2020

  • Press Release: Paul Keijzer – CEO of The Talent Games accepted into...

    Written By The Talent Games Marketing Team

    April 20, 2020

  • Attract, Engage and Hire Millennials with Gamified Hiring Platform

    Written By The Talent Games Marketing Team

    November 27, 2020

  • Why a Mobile-First Recruitment Strategy is Critical for Hiring Millennials

    Written By Daniyal Wali

    May 18, 2020

  • Pre-Employment Testing & Screening Assessments: A Comprehensive Guide

    Written By Daniyal Wali

    March 13, 2020

  • Forbes: How Gamification Can Enhance Your Candidate Experience

    Written By The Talent Games Marketing Team

    May 29, 2020

Leave a Reply

avatar
  Subscribe  
Notify of